ThingsForPups.com :: Return/Exchange Policy

Return/Exchange Policy
If for some reason you are unsatisfied with your order, you may return or exchange an item within 30 days of receipt provided that it is in its original condition and packaging. All returns and exhanges must have a Return Merchandise Authorization (RMA). No returns or exchanges will be accepted without an RMA. CONTACT US to request an RMA and we will e-mail you the form with instructions.

Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return via UPS or FedEx. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.